Registering and Logging On
Shopping on this online store will require you to register your information and contact details such as delivery address. You can register at the start. Alternatively, you will be prompted at a later stage to register during the checkout process.
Under Account Type, register either as a Retail Customer or a Wholesale Customer (only for salons registered with ABN). For more information about registering as wholesale customer, click here.
If you have already registered as a user, you are advised to log in via the “My Account” or “Log In” link on the top navigation menu as shown in the screenshot. In particular, wholesale customers SHOULD log on in order to view the wholesale instead of the retail prices and for making purchases at wholesale prices.
The next step of registration is to complete the Billing and Shipping Address by clicking the Edit links. This is the page shown every time you click the My Account or Login link and allows you to change your password and account details. Please note that the ABN number is required for registration as a Wholesale Customer.
Right at the top is the information panel containing our phone number, email address and links to our Facebook, Twitter and Google+ pages. You can click the email address to send email to us. On a mobile phone, click the phone number directly to call us.
There are two top navigation menus. One menu is just below the information panel, with links to the About and Contact Us pages, Help Centre, News, My Account and of course the Shopping Cart to view items you have added.
The lower top menu contains menu items for the various product categories such as I-Tip, Tape, Weft, Clip In, etc. It also contains links to the Wishlist and Checkout pages.
Adding Products to the Cart
The product page for Indian Remy Hair Weft 50g shows a price range of $59.98–$79.98, depending on the Length and Colour selected. It shows a default length of 18″ and default colour #1 Jet Black at a price of $59.98.
- Select your desired length and colour from the respective dropdown list and the price will adjust accordingly.
- When you hover over the Quantity box (default is 1), up and down arrows will be displayed. You can click these arrows to either increase or decrease the quantity. Alternatively, you can directly type the quantity into the box. When you are satisfied with your options, click the Add to Cart button.
- If you are undecided and wish to return to this product at another time, you can click the “Add to Wishlist” link. This product will be added to your wishlist and items stored in the “Wishlist” can be accessed from the navigation menu.
- Clicking the Product image will pop up the Image Gallery which enables you to scroll through other photos for this product.
- You can obtain a PDF copy, Word copy or a print version of this Product by clicking the respective orange PDF, blue DOC and greeh Print buttons.
- You can share this Product with your friends on your favourite social media by clicking the respective social media icons.
The product has 4 tabs: Description, Additional Information, Reviews and FAQs.
Apart from the Description section, you can get Additional Information such as what are the lengths and colours available, the weight, material, texture and other features, etc. from the second tab
Product FAQs and Related Products
If you have any query on this product, you can ask a Question on the FAQs tab. When you do so, we will receive a notification email and will attempt to answer your question in the shortest possible time.
You can use this section to read our answers to Frequently Asked Questions by our customers.
The bottom of the Product page gives a suggestion of related products that may be of interest to you.
Accessing a Product
E.g. you want to buy Indian Remy Weft Hair Extensions, click the “Weft” item on the menu, then click the “Indian” submenu item. You will be brought to the Indian Remy Weft Hair Extensions product category page, which displays 3 products as shown on the screenshot.
If there are many products, you can sort the products by popularity, user rating, newness and price.
Suppose you are interested in Indian Remy Hair Weft 50g, then click the item to go to its Product page
After you click the Add to Cart button, you will be brought to the Checkout page.
- If you wish to make further purchases, simply navigate away from this Checkout page by going to a particular product page using the Navigation Menu.
- To change the quantity and items added, click the “View Basket” button.
- If you wish to checkout now, you can click the PayPal checkout button which will bring you to the PayPal website. You can enter the Coupon code (if there is any) to enjoy any current promotional offer/discount.
- If you have not logged in, you will be asked either to log in or to register as a new customer. If you have logged in, the Billing and Delivery sections will be automatically prefilled. You can check the box to the right of “Ship to a different address” to give a different shipping address.
- We will greatly appreciate if you can complete the “Where did you hear about us?” field at the bottom of the Delivery section.
The bottom of the Checkout page will show your order details, shipping and payment options. We provide express delivery for larger order but you can also pay a bit more for express shipping for smaller order. We only accept payments via PayPal, credit card or direct bank transfer. If you want to pay by credit card, please use the PayPal Express option which will process your credit card payment.
Updating Your Shopping Cart
If you wish to remove a particular item from the shopping cart or to change the quantity ordered, click the “View Basket” button while at the Checkout page. You will be brought to the Shopping Cart/Basket page.
- To remove an item, click the red-coloured cross to the left of the item.
- To change the quantity, simply type in the new quantity in the Quantity box.
- If you have a Coupon code, enter the code into its box and click the “Apply coupon” button.
- Click the Update Basket button when you are done with the changes.
- You can choose to empty the entire cart.
Proceed to checkout or click the PayPal express button when you are satisfied with the updates.
Using the Side Panel Widgets
There is a side column/panel on the right of every product page.
If you have added items to the shopping cart, the cart is displayed at the top of this column. You can remove items by clicking the red cross。 To change the quantity, you will need to click the “View Basket” button. You can proceed to Checkout or PayPal from this section.
The following sections are found below the cart:
- A Search Box where you can type the product description/name to search for specific products
- Top Rated Products (based on user reviews)
- Recently Viewed Products
- Recent Reviews
- Filter by price – a price slider which confines your search result to the price range you have budgeted for
- Product categories
What is on the Home Page?
- There is an image slider at the top below the navigation menu. If you click on each slide, you will be brought to particular page, for example, the page for Indian Remy or European Remy Hair Extensions.
- The “Most Popular Items” section features the most bought items from our online store.
- The “Our Sales Items” section features those items that are on sale.
- Look out for special offers or discount codes on the home page
Shopping on your Mobile Phone
The two top navigation menus are consolidated as a single mobile menu on a mobile device. This is accessed by tapping on the 3 pink horizontal lines at the top right hand corner.
What appears on a single row on a larger screen is now rearranged. For example, the right column now falls beneath the left column.
The side panel which is located on the right of every product page on a larger screen now goes right to the bottom of the page on a mobile device.
You can tap the Phone in the information panel at the top to call us directly.